Please, park in a parking space and do not block the driveway to drop-off/pick-up. For safety concerns, all pets MUST be leashed anywhere on premises, including our parking lot.
All health concerns, including recent medical procedures, must be documented during check-in. Unfortunately, we are not able to accept pets within 21 days of any invasive surgery. This includes any surgery that requires incision, such as, spay, neuter, any –oscopy, biopsy, etc.
We are not able to care for pets that require medication administration or puppies under the age of 16 weeks currently. In addition, puppies 16 weeks+ are required to have the same preventative veterinary care as all our other guests. Those requirements are as follows:
Required Vaccinations, Preventatives and Annual Testing Results
- Rabies vaccine (1 or 3 year accepted)
- Canine DHPP Combination vaccine (DHPP+L also accepted)
- Bordetella vaccine (Canine Influenza H3N2 and H3N8 also encouraged)
- Flea, Tick, and Heartworm preventatives
- Negative annual fecal parasite result
- Negative annual heart worm result
Records may be received in person or conveniently emailed to us at [email protected]
For all medical emergencies, including those that occur outside of standard business hours, our facility will utilize an animal hospital chosen at our discretion.
DAY CAMP
Hours: 9:00am-4:00pm Monday-Friday
$10 Early Check-In 7:00am-8:59am
$20 Late Check-Out 4:01pm-6:00pm
- Any recent or ongoing medical related issues MUST be disclosed upon check-in.
- Flea and tick preventatives are required. If found, a natural flea bath/tick removal will be given ($40) and an infraction will be placed on the account.
- If parent is unreachable in the event of an urgent medical need, your pet will be transported by our staff to a veterinarian. All costs associated with veterinary, medical or any other treatment are the sole responsibility of the pet’s guardian.
- During an active day, pets may receive minor cuts, scratches or injury.
- Pets may be wet for pick-up if they choose to participate in water activity that day.
- Day Camp guests are required to be neutered or spayed. If your pet has not been altered, they may have personal playtime arrangements scheduled but will be kept separate from our other guests.
- Day Camp is very fun and active; however, we will not tolerate aggressiveness at our facility. We’re dedicated to providing a safe, nurturing environment for each of our guests, so in the event of aggressive behavior, a time-out will be given. Depending on the severity of the situation, restraining measures may be used, and a handling fee issued. Given this circumstance, they will be taken out of social gatherings and a private arrangement will be made for the remainder of the day. We will notify the parent of behavior issues or concerns. Our staff reserves the right to decline further services based on intolerable behavior. In this instance, the parent would be provided with a refund for additional days previously purchased
- Daycare is currently offered on weekdays only.
- Our front office is closed on holidays, and day camp is reserved only for overnight guests on those dates. Please review our holiday schedule for additional info.
- Daycare guests will be boarded after 6:00pm and, resultingly, the boarding fee of accommodation provided (smallest available on that day) will be charged to the account on file. This means suite level ($100+) could be the only option on days our standards are fully booked and vice versa.
- We pride ourselves on the cleanliness and regular upkeep of our facility, however, please be aware guests can still pass illnesses. Please keep sick pets home.
OVERNIGHT GUESTS
Drop-off: 3:00pm-6:00pm
A $5/hr Early Drop-Off fee will be applied prior to 3:00pm. If Day Camp is purchased, the hourly fee will only be applied prior to 9:00am.
Pick-Up: 9:00am-2:00pm
A $20 Late Pick-Up fee will be applied after 2:00pm. If Day Camp is purchased, this fee will only be applied after 4:00pm.
Saturdays: 9:00am-5:00pm
Sundays: 10:00am-4:00pm
We do not accept arrivals after 6:00pm and have a strict non-refundable deposit policy. In the event you arrive after this time or fail to show, the boarding reservation will be canceled and deposit still charged.
- DAYCARE protocol above is applicable to all overnight guests; please read both.
- Any un-altered male guests must be accommodated with a Luxe Indoor/Outdoor Suite, and un-altered female guests must be accommodated with an Executive Indoor Suite.
- There is an “Actively in Heat” Fee of $22.50 per day for menstrual care.
- Cameras are monitored regularly; however, no staff are on site overnight.
- Parents must notify us if your pets bite, have bitten, or have previously shown any signs of aggressiveness to people or other animals. Though our facility promotes holistic wellness, restraining measures may be used if deemed necessary. Restraining does not harm your pet and protects both your pet and our staff. Our facility reserves the right to refuse services to aggressive pets at any time. If our staff encounters this, a handling fee will be charged in addition to the reservation.
- We encourage parents to pre-proportion pet food for the length of their stay (2 cup maximum per feeding). Reusable bags with pet’s name and feeding time are preferred. Ziplock is fine as well.
- If food from home is not pre-proportioned, a $2 proportioning fee will be charged per meal.
- Refrigerated and microwaved food prep/storage is $2 per meal ($2.50 for raw meat)
- We will keep feeding time(s) as close to your home feeding schedule as possible. Our feeding times are approx 8:00am-9:00am, 12:00pm-1:00pm and 4:00pm-5:00pm.
- Earthborn Holistic provides the highest quality ingredients, eco-friendly packaging and every bag purchased is a tree planted; a mission we fully support. We offer this as house food to our guests at $2.50 per cup, per feeding (+$.50 for grain-free). By feeding your dog our house food, you are also helping build forests and support our planet!
- Treats may be provided by parent and Earthborn Holistic treats are available for purchase as well.
- We provide all food and water bowls and cannot accept bowls from home.
- We provide all bedding. Beds, pillows and blankets will not be accepted.
- Parents are encouraged to bring one favorite chew toy to be placed in pets’ accommodation with them. This toy must be easily cleaned, therefore, fabric toys are not allowed. We also have a variety of pet toys available for purchase.
- Please label any belongings.
- Though your pets belongings will remain with them, our facility is not liable for any damaged or lost personal belongings. This includes, but is not limited to, potty accident or stress chew damage.
- Bath services will generally be given the evening before or morning of pick-up, depending on availability and pre-arranged pick-up time. We cannot guarantee rearranging bath time due to unforeseen changes in pick-up plans.
DAY SPA
Hours: 11:00am-3:00pm Daily
Pets should be dropped off 15 minutes prior to appt time.
To keep our other appointments on time, we have a strict 15-minute grace period. If you have still not checked-in 15 minutes after your scheduled arrival, we will likely need to reschedule your service.
A $20 non-refundable deposit will be required of all spa services; this fee will be credited to the total balance at check-out. Deposit will be forfeited for cancellations or no call, no shows.
- Any recent or ongoing medical related issues must be disclosed upon check-in.
- We do not accept pets with fleas or ticks. If found, a natural flea bath/tick removal will be given ($40) and an infraction will be placed on the account.
- Parents must notify us if your pets bite, have bitten, or have previously shown any signs of aggressiveness to people or other animals. Though our facility promotes holistic wellness, restraining measures may be used if deemed necessary.
- We offer light de-matting, however, highly suggest a grooming schedule that meets the maintenance needs of your pet. We do not accept pets that are overly matted. This harbors mold, fungus, bacteria and is extremely harsh on your pets skin.
SOCIAL MEDIA & WEB RELEASE
We are proud of your pets and happy to show them off on our website and socials. We pride ourselves on our relationships with them and the pleasure they bring by simply existing as a part of our Posh Pooch family. Parents names will never be made public, though we encourage you to share if you’d like! We also completely understand circumstances of confidentiality and encourage you to notify us if you’d prefer privacy for your pet. Their milestones will still be praised and celebrated by our staff, regardless of privacy status.
LOYALTY REWARDS
Enrollment into our Loyalty Rewards program is automatic upon creating an account with our customer portal app, Gingr. This system was created to show our appreciation in offering more savings to our Posh Pooch family. Every dollar spent is a point earned. Every 250 points collected is a $5 credit added to your account to be used for any pet in your family for any service booked in office. Redemption is only available in $5 increments and may not be used on retail. Redeemable for one year after the collection date and cannot be cashed out.
INFRACTION POLICY
Infractions are placed on accounts for failure to follow policy. In order to maintain the level of service and cleanliness we dedicate ourselves to providing, our clients must do their part in being respectful of our time and policies as well. After 3 infractions, the account will be suspended for 45 days. After suspension has been completed, the account will be reset.
INCLEMENT WEATHER
Given the circumstance of inclement weather advisory or mandatory evacuation, our facility follows the recommendations of our local and state government. Safety is of upmost importance to us and we understand your pets are your children, therefore, when local schools are required to make closures, we close our Day Camp as well.
If we are not able to get ahold of parent (or emergency contact) and/or if pet is left at our facility in the case of extreme weather, a handling fee and/or relocating fee will be charged.
ABANDONMENT
If you are experiencing difficulties or hardship, Palmetto Animal League or the Hilton Head Humane Association are great resources to search for relief. We can also work with you to try and find a new home for your pet. However, if we have no communication with you for 3 days after initial check-out, you will forfeit the rights to your pet and be charged for each additional day, plus a relocation fee. Abandonment of your pet will result in an indefinite suspension from our resort.
